Empower your support team with our all-in-one cloud call center software. Boost efficiency with predictive dialing, smart routing, and deep analytics.
Complete Call Center Suite
Everything you need to manage your support team, analyze performance, and delight your customers in one unified platform.
Omnichannel Support
Connect with customers wherever they are. Seamlessly switch between Voice, SMS, WhatsApp, and Email from a single agent interface. No more tab switching.
- Unified Inbox
- Contextual Customer History
- Cross-channel Routing
Deep Analytics
Make data-driven decisions with real-time dashboards and detailed reports. Monitor agent performance, call volume, and customer satisfaction scores instantly.
- Live Wallboards
- Agent Performance Scorecards
- Custom Reporting
Standardized Reliability
Sipline provides the industry-leading hardware and software stack for professional call centers.
Intelligent Call Routing
Smart distribution of incoming calls to the right agents based on skills, availability, and customer data.
Seamless CRM Integration
Unified interface that connects with your existing customer data for personalized support experiences.
Real-time Analytics
Live dashboards to monitor agent performance, queue lengths, and campaign success instantly.
Simple, Transparent Pricing
Choose the perfect plan for your team size and needs.
Starter
Perfect for small teams getting started.
- Up to 5 Agents
- Basic Call Routing
- Standard Reports
- Email Support
Professional
For growing teams requiring advanced tools.
- Up to 50 Agents
- Advanced IVR & Routing
- Real-time Analytics
- CRM Integrations
- 24/7 Priority Support
Enterprise
Custom solutions for large organizations.
- Unlimited Agents
- Dedicated Account Manager
- Custom API Access
- SLA Guarantees
- On-premise Deployment Options
Let's start a conversation
Ready to transform your customer experience? Our team is here to help you find the perfect solution for your business.
Email Us
info@cloud9innovations.com
Call Us
+265 111 80 01 01
Mon-Fri from 8am to 5pm
Visit HQ
Sunnyside Blantyre Malawi.